Terms & Conditions
We have tried to reduce our terms of booking, as we are confident that our clients will honour their contract with us and, in return, we shall endeavour to ensure that all of our obligations are fulfilled to the best of our ability. However, your attention is drawn to the following booking conditions before signing your booking/registration form. Other published conditions relevant to any of the services supplied by other companies and booked by us on your behalf are available upon request.
A completed and signed Booking or Registration Form should accompany all booking applications. If you are making your booking more than twelve weeks prior to the departure date a deposit (minimum 10% or £100, which ever is greater) is due. Bookings taken within twelve weeks of departure require the full amount to be paid. Please check your receipt/invoice, confirmation invoice and/or itinerary and travel documents as soon as you receive them and contact us if you think any details are incorrect. We regret we cannot accept responsibility if you fail to notify us of any problems straight away.
All British nationals must hold a full 10-year passport, with at least 6 months validity remaining, for entry into Indonesia. Visas are the responsibility of each person travelling, but advice and assistance will be provided when requested.
You must ensure that you have complied with any health requirements, such as vaccinations, for any country you may be visiting. The governmental Health Advice for Travellers booklet is available upon request and you should consult your GP if you have a medical condition of any kind. You must inform us of any existing medical condition or disability, which may require assistance before you book your holiday with ScubaDivingTours.Co.Uk. It is the responsibility of each person travelling to ensure that they are fit and healthy to travel and to dive. No refunds or discounts will be given for not diving.
We shall not be liable for any loss or damage arising from any matter outside the reasonable control of ScubaDivingTours.Co.Uk Ltd including (but not limited to) Acts of God, war, civil disturbances, force majeure, strikes or other industrial action, acts of government, acts of third parties, activities on adjoining land including building works or failure of public supplies including (but not limited to) electricity and water. Where acts of third parties are involved we shall in no circumstances be required to institute any form of legal process.
In case of breakdowns in, or complaints about, the property in which you are staying, or on the liveaboard, cruise boat or any other aspect of your holiday you should notify the owner and/or our local representative/ground agent, together with the supplier of the service, immediately, in order that problems can be resolved, where possible, during your holiday and to mitigate any losses, expenses or costs you may incur. You should retain a record of your complaint and details of the person to whom it was reported. Once we, and the supplier concerned, are aware of the problem everything reasonably possible will be done to resolve it as quickly as possible. If you remain dissatisfied, you must write to us giving full details of your complaint within 30 days of your return to the UK. It is unreasonable to take no action whilst on holiday but then to write a letter of complaint upon your return. We regret we cannot accept liability in relation to any complaint, which is not brought to our attention entirely in accordance with this clause.
Should you wish to cancel or amend your reservation, once it has been accepted by us, we must have instructions in writing to that effect, when cancellation/amendment charges will become applicable, see below. Balances are due 12 weeks prior to departure. If this balance is not received within 7 days of the due date cancellation may be assumed by ScubaDivingTours.Co.Uk Ltd with consequent loss of deposits and/or cancellation charges.
Cancellation charges:
Individual Bookings:-
60+ days prior to departure - loss of deposit
60-30 days prior to departure -60%*
30 days prior to departure - 100%*
Group Tours and Group Bookings:-
Greater than 90 days prior to departure - loss of deposit
Lesll than 90 days to departure - 100% **
*ScubaDivingTours.Co.Uk Ltd will endeavour to re-sell your holiday to another party. In the event that this is possible you will only lose your deposit and be charged the amendment charges.
**If you can fill the place you will only be charged the fees related to changing the name(s) and an admin fee of £20 per person.
In the unlikely event that we have to cancel your holiday we will offer you alternatives of a similar or higher priced holiday, without any extra charge to you. If the alternatives we offer are not acceptable to you please notify us in writing by return of post. We will then refund the monies paid by you for accommodation but specifically not for flights and all other extras we cannot recover to ScubaDivingTours.Co.Uk Ltd. Such a payment is to constitute full and final settlement of all claims (if any) that you may have against us in respect of cancellation.
We strongly advise you to book all of your holiday requirements at the time of booking. A minimum charge of £10 per new invoice issued will be levied after receipt of your confirmation invoice in lieu of administration costs. All amendments must be notified in writing.
We at ScubaDivingTours.Co.Uk Ltd insist that each and every person have adequate cover for your holiday and specifically the diving aspect of your holiday. Please ensure that you take out relevant cover to protect yourselves against cancellation by you and for diving related emergencies.
